The Ruby Freelancers Show 033 – Managing Client Expectations
Panel Evan Light (twitter github blog) Eric Davis (twitter github blog) Jeff Schoolcraft (twitter github blog) Jim Gay (twitter github blog) - Discussion 01:30 - Dealing with unrealistic expectations - 03:13 - “The Iron Triangle” Cos...
Published: October 18, 2012
The Ruby Freelancers Show 033 – Managing Client Expectations
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Show Notes
Panel
Evan Light (twitter github blog) Eric Davis (twitter github blog) Jeff Schoolcraft (twitter github blog) Jim Gay (twitter github blog)
Discussion
01:30 - Dealing with unrealistic expectations
01:30 - Dealing with unrealistic expectations
03:13 - “The Iron Triangle”
Cost
Performance
Schedule
04:02 - Bad management
05:07 - Establishing expectations
Prioritizing
Schedule & Budget
08:08 - Rescue Clients & Projects
11:34 - Developers are not interchangeable
12:03 - Approaching a project
13:55 - Business owner and end user communication
16:58 - Client Communication
Trade-offs Hired guns
21:47 - Amateurs vs Professionals
24:04 - Managing communication expectations
28:57 - Engagement & Evaluation of process
34:24 - Wrapping up a project
38:36 - Types of projects
Clearly defined outcomes Ongoing
42:23 - Client domains
47:33 - Influencing clients and teams towards better practices
50:30 - Clients that don’t want your input
Picks
Picks
Kalzumeus Blog (Eric) gfxCardStatus (Jim) The New CTO: Uncle Bob (Jim) Verizon LTE (Evan) Kalzumeus Podcast 3: Growing Consulting Practices, with Brennan Dunn (Jeff) IBM 168 | Earning Passive Income with Software, an Interview with Dane Maxwell (Jeff) Anvil for Mac (Jeff)