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Adventures in Machine Learning

Machine Learning is growing in leaps and bounds both in capability and adoption. Listen to our experts discuss the ideas and fundamentals needed to succeed as a Machine Learning Engineer.

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Using AI and ML to Help Humans, Not Replace Them - ML 071

Guests :

Michael Griffiths

Hosts :

Ben Wilson

Published : May 12, 2022

Duration : 43 Minutes

Show Notes

Ben interviews Michael Griffiths, Director of Data Science at ASAPP, a company leveraging AI and ML to augment and automate human work, improve operational efficiencies and customer experiences, and ultimately empower people to be their best. Michael shares specific examples of how this can be done for human agent productivity within contact centers. They also discuss fully human controlled vs automated systems, delivering value with AI and ML, and the future of AI driven technology.

In this Episode…

How do you deliver value with AI and ML?
Fully human controlled vs. fully automated systems
ML software engineering vs traditional software
Using static training data models and data validation
Communicating process improvements and failures
What is the future of ASAPP and AI driven technology?

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Special Guest: Michael Griffiths.

Sponsored By:

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