In this episode, they explore the realms of DevOps management and team dynamics. Will is joined by Warren and Jillian to delve into the challenges and strategies involved in transitioning from a ticket queue system to using epics for task management. They discuss how this shift prioritizes objectives, enhances team focus across global time zones, and improves communication with product teams.

The conversation also touches on documenting processes, managing support work, and the importance of adaptability and transparency within organizations. From humorous anecdotes about technical issues to practical advice on handling resistance from higher-ups, the episode is packed with real-world examples and expert insights. Tune in to learn how to better align stakeholder priorities, balance planned and unplanned work, and foster a more efficient and cohesive DevOps team. 

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