Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121
Published:

July 07, 2022

Show Notes

Managing uptime is critical for customers and it can be a powerful customer activity that connects engineers to the value that customers receive from your product, however it can also be a heavy source of burnout for engineers.  Brian Scanlan with Intercom has created a volunteer management infrastructure that increases the efficiencies of on-call engineers while also reducing the inherent disruptive nature to the job.  Today on the show, the panel interviews Brian about his process and architecture to this on-call management infrastructure.

In this episode…


  1. The on-call burden
  2. Alarm management 
  3. Escalation paths
  4. Incentives for the volunteer teams
  5. Deployment processes
  6. Improving standards and expectations
  7. Human centric vs. machine centric

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